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Returns Information

If you change your mind about items you have ordered, you may cancel within seven working days of receiving the Products.

If you wish to cancel, you should inform us in writing at Epilepsy Society, Chesham Lane, Chalfont St. Peter, Bucks. SL9 0RJ, UK or by email at shopping@epilepsysociety.org.uk and return the Products to us in their original packaging and in the same condition in which you received them.

If you return the Products in accordance with the above, we will refund the full cost of the Products as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation, however we will not refund the cost of postage and packing, nor will we pay for the cost of returning the Products to us.

If you return a Product to us for any reason other than changing your mind (for example because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.  Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

This does not affect your statutory rights.

Delivery Information

We will normally send your order to you within 10 working days of receiving your order, unless there are exceptional circumstances. We can only deliver to addresses within the UK. Products may be dispatched in two separate packages and may arrive on separate days.

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Help using the shop

For help with the information and professionals orders tel 01494 601 392

For help with cards and gifts orders tel 01494 601 414

Order enquiries

Contact us for enquiries about orders made on the shop.

helpline 01494 601 400
switchboard 01494 601 300

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